德国邮政 DHL 集团旗下的全球和北美合同物流 DHL Supply Chain 被评为 Nissan 2020财年售后市场网络中的“年度物流合作伙伴”。
DHL 的四个地点在 20 财年的 20 财年记分卡中，均位于 Nissan九个地点中的前五名，该记分卡衡量准时绩效、交付扫描和质量。DHL 在 Nissan 的 Parts Manager客户调查中****，在总体满意度和净推荐值方面得分。
DHL 为提高司机劳动力稳定性而进行的劳动力沟通是一个特别关注的领域，特别是针对因 COVID-19而限制进入设施的司机。DHL 团队开发了多种创造性的方法来保持有效的沟通，*终获得更高的保留率，这与上一年的绩效提高直接相关。
“在 DHL Supply Chain，我们赞扬我们敬业的 Nissan团队努力支持我们提供的运输和物流服务套件的承诺，帮助提升 Nissan 对经销商和消费者的售后服务，”副总裁 JorgeSalas 说DHL 供应链专门车队运营总裁。“这一荣誉，作为来自 Nissan 的‘年度物流合作伙伴’，证明了 DHL有能力执行端到端供应链（运输、仓储和管理），为我们尊贵的客户提供效率、灵活性和成本效益。”
DHL Supply Chain在汽车售后市场领域拥有长期的经验和知识，提供的解决方案可限度地降低这种复杂性并提高可见性和控制力。DHL将战略思维和运营相结合，提供端到端解决方案，例如全渠道履行、的物流供应商能力和增值服务，以满足客户需求等——平衡成本。
DHL Supply Chain, the global and North American contractlogistics leader within Deutsche Post DHL Group, has been namedNissan’s Aftersales ‘Logistics Partner of the Year’ in the Nissanaftermarket network for Fiscal Year 2020.
DHL’s four locations were all in the top five of Nissan’s ninelocations on the FY20 scorecard that measures On-Time-Performance,Delivery Scanning, and Quality. In addition, DHL finished as thetop carrier in Nissan’s Parts Manager customer survey, scoring thehighest in Overall Satisfaction and Net Promoter.
DHL’s workforce communication to enhance driver workforcestability was a particular area of focus, specifically to driverswho had restricted facility access due to COVID-19. The DHL teamdeveloped a variety of creative methods to maintain effectivecommunications and ultimately earned higher retention rates thatdirectly related to improved performance over the previousyear.
“At DHL Supply Chain, we applaud the efforts of our dedicatedNissan team in championing our commitment to provide abest-in-class suite of transportation and logistics serviceshelping to elevate Nissan’s Aftersales service to dealers andconsumers,” said Jorge Salas, Vice President, Dedicated FleetOperations, DHL Supply Chain. “This honor, as ‘Logistics Partner ofthe Year’ from Nissan, is proof positive of DHL’s ability toexecute end-to-end supply chains (transport, warehousing andmanagement) that deliver efficiency, flexibility, and cost benefitsto our valued customers.”
DHL Supply Chain boasts longstanding experience and expertisein the automotive aftermarket space offering solutions thatminimize this complexity and improve both visibility and control.Combining strategic thinking and operations excellence, DHLdelivers end-to-end solutions such as omni-channel fulfillment,Lead Logistics Provider capabilities, and value-added services tomeet customer demands and more – all while balancing costs.